Privacy Policy

Carême & Co. is an independent residential lettings and property management business serving Worcestershire and Gloucestershire. We provide residential lettings, property management and related services.

When you contact us through our website, you may provide:

• Your name
• Your email address
Your telephone number
• The information you include in your enquiry

Your enquiry is sent directly to our email inbox and is not stored within this website.

We use this information solely to respond to your enquiry and provide the information or services you have requested.

We do not sell or rent your personal information to third parties.

If you choose to use our services, we may collect and retain additional information necessary to manage your tenancy, property or landlord account and to meet our legal and regulatory obligations.

Any personal information is handled securely and only used for legitimate business purposes.

This website uses Google Analytics 4 to help me understand how visitors use the site and to improve its performance.

Analytics information may include pages visited, time spent on the website, device type, browser type and approximate geographical location. This information is aggregated and is not used by me to identify individual visitors.

Analytics are only enabled if you choose to accept Statistics cookies through the Privacy Settings.

This website uses cookies and similar technologies to ensure the website functions correctly and, if you choose to allow them, to help improve the website through anonymous usage statistics.

Some features, such as embedded maps provided by OpenStreetMap, may also require cookies or similar technologies.

You can choose which optional cookies to accept using the Privacy Settings displayed when you first visit the website. Your preferences can be changed at any time.

To help protect this website against spam and automated abuse, our contact forms are protected by hCaptcha. This service may collect technical information necessary to distinguish genuine visitors from automated systems. By using our contact form, you agree that this information may be processed for security purposes.

We process personal information in order to:

• Respond to enquiries.
• Provide our residential lettings and property management services.
• Fulfil our legal and contractual obligations.
• Improve the performance and usability of our website (with your consent).

If you contact us but do not become a customer, we normally retain enquiry emails only for as long as reasonably necessary to deal with your enquiry.

If you become a landlord or tenant, we retain information for as long as required to provide our services and comply with legal, regulatory and accounting obligations.

Under UK data protection legislation, you have the right to:

• Request a copy of any personal information I hold about you.
• Request that inaccurate information is corrected.
• Request that your personal information is deleted where appropriate.
• Object to certain types of data processing.
• Withdraw your consent to optional cookies at any time through the Privacy Settings.

To exercise any of these rights, please contact us using the details on our Contact page.

This website currently uses:

• Google Analytics 4 – for anonymous website analytics (subject to your consent).
• OpenStreetMap – for interactive maps where applicable.
• hCaptcha – to help protect our contact forms from spam and automated abuse.

These services are only used to improve the functionality and usability of the website.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Carême & Co. using the contact details on our Contact page.